A rollback is worth considering when a device stopped working soon after a driver update. The button can be unavailable if Windows has no previous version.
Protect your files first
Back up important files when possible. If the drive is encrypted, locate the BitLocker recovery key before recovery changes. Stop if storage appears to be failing or this is a work or school managed PC.
When this guide applies
A rollback is worth considering when a device stopped working soon after a driver update. The button can be unavailable if Windows has no previous version.
Check the exact Windows version and whether the PC is managed by a workplace or school before following instructions.
Steps
In Device Manager, open the affected device > Properties > Driver > Roll Back Driver when available. Record the original and new versions and test the device again.
Record the result of the step before deciding whether to continue. A failed step is diagnostic evidence; it does not automatically justify a reset or reinstall.
Limits and stop points
Use the exact device and OEM support page if rollback is unavailable; avoid unknown driver bundles.
If the result does not match the guide, use the official reference below or contact the device maker with the exact error and steps already attempted.
Keep track of your checks
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