0x00000036 is a driver and device stop code result. This indicates that a driver attempted to delete a device object that still had a positive reference count.
Code reference and safe checks
Read the exact screen and operation before selecting a repair. This page does not run commands or collect files, keys or logs.
What this value means
This indicates that a driver attempted to delete a device object that still had a positive reference count.
DEVICE_REFERENCE_COUNT_NOT_ZERO identifies a stop-code family. The four bug-check parameters and dump, if available, help distinguish the actual failure path.
| Code | 0x00000036 |
|---|---|
| Short hex form | 0x36 |
| Symbol | DEVICE_REFERENCE_COUNT_NOT_ZERO |
| Windows family | Blue screen and stop codes |
| Source level | Microsoft bug-check page |
Microsoft’s technical cause notes add: A device driver has attempted to delete one of its device objects from the system, but the reference count for that object was non-zero.
The linked debugger page also describes its parameters: A device driver has attempted to delete one of its device objects from the system, but the reference count for that object was non-zero.
Safe next steps
- For 0x00000036 (DEVICE_REFERENCE_COUNT_NOT_ZERO), record the stop code, four parameters if available, and the driver file shown on screen or in the dump.
- If Windows starts, compare recently changed drivers with the exact PC or device maker’s support page. Use Safe Mode only if normal startup fails.
- A named module may be where Windows stopped, not the proven root cause. Avoid broad driver removal.
After one step, repeat the original operation and record whether this same code returns. A different code needs a fresh interpretation.
What this code cannot prove
The source establishes the identifier and reference meaning. It does not establish the cause on your specific PC.
If Windows no longer starts or the issue repeats with hardware warnings, protect files and use manufacturer or qualified support.
Official reference and verification
Source type: Microsoft bug-check page. Checked against the source set on Nov 2, 2026.
The reference gives the meaning of this identifier. It does not inspect your PC or guarantee that one repair will work.